If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 60 days from the date of delivery. A new product may be exchanged for another product or returned for a refund. To be eligible for a return, please make sure that:
The product was received in the last 60 days
The product is in its original packaging
The product isn't used or damaged
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
By phone number: +61 2 8188 7360
By email: hello@subpod.com
Once you have received your RMN you will send the product in its original packaging and the RMN number to the address indicated from customer service.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk
of loss of or damage to the product during shipping, both to and from
Subpod.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
Warranty Period of 12 months from the date of delivery on all goods. See details below.
We Warrant:
That all Goods are new, free from
defects, of merchantable quality, and conform to any specifications
provided on our Website or in the Order Acknowledgement;
The Goods against defects of material
or workmanship for a period of 30 days from the date delivered, when
used within the designed conditions for which they were manufactured.
For latent defects, we warrant the Goods for 12 months from the date delivered (“Warranty Period”).
This warranty is limited to
replacement of parts which we agree are defective in material or
workmanship and does not extend to claims for labour, expenses and other
Consequential Loss or damage occasioned by such defect when in use.
This warranty does not (without
intending to create any category or limitation) cover defects or
deficiencies in Goods caused by improper installation or maintenance of
Goods or related components; deterioration by corrosion, erosion, fair
wear and tear, irradiation, inappropriate use, inappropriate storage,
negligence, accidental damage, use of undue force in operating the
product or any cause of failure other than defects in material or
workmanship.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: +61 2 8188 7360
By email: hello@subpod.com