Why isn’t my tracking number working?
It usually takes a few days for the tracking number to become active on the tracking site.
Normally an order is processed in the warehouse for shipping and a tracking number applied when it is assigned to the courier.
The courier then picks it up and the tracking starts to get logged in the system.
Please get in touch if your tracking number continues to be inactive and we will look into this issue for you.
What are the size guides for the mens and womens t-shirts?
Here are the size guides for the men's and women's t-shirts. We are in the process of uploading this to our webshop. Thanks for your patience :)
Won't there be some be anaerobic activity and won’t that produce odors?
The Subpod is designed with large Airflow Panels around the top of the Subpod. These areas allow airflow in the above-ground region of the chamber to maximize aerobic activity. When new food waste is added and mixed in using the worm aerator, this ...
I’ve heard you shouldn’t compost onion and garlic. What about if it’s cooked into a meal? Or the skins?
Onions, garlic and skins are fine in the Subpod. At the start, when your Subpod system is beginning, you should only add small amounts. Over time you will be able to add more onions and garlic to your Subpod (after 4 months). If the system is ...
There is a technical glitch, something isn't working.
I'm sorry that you are having technical issues. Please send through some more information to our customer service team and we will be able to assist you further: firstname.lastname@example.org Can you take some screenshots of the issue you are having? Which ...
Will subpod work in a mountain environment? We live at 8000 ft elevation, CO, with garden zone 4-5. We have frost depths of 1-2 ft in winter, low temps of -10 to -15, and black bears in the summer. Have you heard of subpod working in places like this?
Yes, your subpod will work in a mountain environment. At 8000 feet your compost worms may have some challenges breathing. An aerator will ensure that air is incorporated into the bedding and food mixture. Additionally, it's important to ensure the ...