Pre-purchase/Purchase Inquiries
How do I use GPay?
You should be able to see GPay when you are in your cart. You can also see GPay as an option later after going through Checkout.
How do I use GPay with a coupon code?
When you are in your cart: Click on “Checkout”. (DO NOT click on GPay first) Enter your coupon code Select GPay as your payment option after entering all your details :)
Can I pay with Apple Pay? I’m having issues purchasing with Apple Pay.
You can use Apple Pay to purchase products from our website. We have had feedback from some customers that there have been issues purchasing with Apple Pay. Here are the steps to take to be able to use Apple Pay: Make sure you are logged in to your ...
Do we have to pay taxes/VAT/customs?
If you are purchasing through our website then taxes/customs/duties are included in the displayed price. As you go through the checkout and enter your shipping address you will see the total amount and the included taxes. You should not have to pay ...
Can I pay with PayPal?
Yes, you can select PayPal as a payment option during your checkout :)
Editing your shipping address for Indiegogo and early pre-orders before November 2019
If you need to update your shipping address, please email hello@subpod.com with the email address that you used to order, and your new shipping address and we will update your shipping address for you. Please note: we can only update shipping ...
What are the size guides for the mens and womens t-shirts?
Here are the size guides for the men's and women's t-shirts. We are in the process of uploading this to our webshop. Thanks for your patience :)
If I order through your website, does it matter if I put the USA or Australia as a region? I'm looking to ship to another country and not sure which to select and if that makes an impact.
At the moment we only have 2 different currencies available for display on our webshop ($USD and $AUD), which we hope to expand soon to include more currencies. We are however shipping to more countries including, Singapore, EU, Malaysia, Hong Kong, ...
What payment options do you accept?
We accept payment in the form of credit card (Visa, Mastercard, Amex), PayPal, Apple Pay, shopPay and G Pay/Google Pay.
Is there a warranty? (outside of the return policy)
Our warranty period is 12 months, which will kick in from the date of delivery on all goods. It is limited to the replacement of parts that are considered defective or manufacturing error. You can view more of our warranty policy here: ...
How can I see the price in my currency?
We currently have display prices available in $USD and $AUD. You can select your currency in the top right hand corner of our web shop.
Can I get a discount for more than 1 Subpod?
Yes! We are offering discounts for multiple Subpods. You can purchase Subpod Bundles with a discount applied for up to 3 Subpods through our webshop here: https://subpod.com/collections/all At the moment customers can get 10% off your order when ...
Where can I purchase Subpods? How much do Subpods cost?
You can purchase Subpods and Subpod Bundles through our webshop here: https://subpod.com/collections/all We will be shipping to Australia, USA, EU, Uk, Singapore, Hong Kong and Japan. We have Subpods starting at $ 149 USD + shipping. If you are ...