Shipping
Why isn’t my tracking number working?
It usually takes a few days for the tracking number to become active on the tracking site. Normally an order is processed in the warehouse for shipping and a tracking number applied when it is assigned to the courier. The courier then picks it up ...
When are new pre-orders shipping?
All new pre-orders have an expected arrival date of early September. As a small start-up company that only started crowdfunding last March (2019), we have come a long way. We are working towards our goal of getting 20,000 new people composting with ...
How much is shipping in Australia?
Shipping starts at $22AUD for 1 x Subpod, $26AUD for 1 x Subpod Essentials Bundle and $41AUD for the Grow Bundle.
If I order through your website, does it matter if I put the USA or Australia as a region? I'm looking to ship to another country and not sure which to select and if that makes an impact.
At the moment we only have 2 different currencies available for display on our webshop ($USD and $AUD), which we hope to expand soon to include more currencies. We are however shipping to more countries including, Singapore, EU, Malaysia, Hong Kong, ...
We live close to Byron Bay. Is there a local courier cost rather than paying the freight that is calculated online?
I’m sorry but we are not manufacturing the Subods in Byron Bay. We also cannot afford to purchase in bulk and ship to our office in Byron Bay for pick-up and cheaper local delivery costs. To have local pick-up and delivery would include setting up ...
Shipping costs
We have sourced the most cost-effective shipping prices for delivery. The total package weight of the Subpod in the shipping box will be approximately 10.5 kg which includes the worm blanket. The estimated size of the shipping box for the Subpod ...
Which countries are you shipping to? Can you ship to me if I am not showing up on your web shop list?
Currently, we are shipping to Australia, USA, EU, Hong Kong and the UK. We are working on shipping to as many countries as we can in the future, but we are still sorting out all the shipping logistics at the moment. Please fill in our Subpod ...
How is it shipped? Who are you shipping with?
At the moment we are finalizing shipping couriers to different parts of the world. We are working on the most reliable couriers for each region as well as cost effectiveness. We will send shipments through international express providers such as ...
Can I pick-up locally/from Byron Bay?
I’m sorry but we are not manufacturing the Subods in Byron Bay. We also cannot afford to purchase in bulk and ship to our office in Byron Bay for local pick-up. To have local pick-up would include setting up storage and logistics, and we are just ...